Security & Payment

PAYMENT

   

PAYMENT BY CREDIT OR DEBIT CARD

During the checkout step "payment" – please select the option "card".

We accept the following credit cards and debit cards:

Please enter your card details on our payment site. Mytheresa uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your card details.

The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).

 

Payments by Visa or Mastercard

The system will recognize whether or not the credit card is registered on the 3-D security programs Verified by Visa or Mastercard SecureCode.

These are security systems that have been developed to ensure that the registered card holder and the registered online retailer are involved in the transaction. If you are a member of the 3-D Secure Program, a pop-up window will appear on your screen asking you to enter your password when making a purchase online. This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected). Transactions can only be made by entering the correct password.

If your credit card is not registered with any of these programs, the payment can be made without further authentication. For more information about the credit card security systems, please see:

Verified by Visa or Mastercard SecureCode

 

Payment by American Express

The system recognizes whether the shipping address is identical to the address that has been provided to American Express as the billing address (Amex address verification system, abbrev. "AVS"). In case the address is not identical, you will be asked to provide American Express with a different shipping address in a separate email. Your shipment will not be delivered until the authentication was successful.

The following applies for all payments by credit card: refunds from returns will always be charged back on to the credit card that the original order was paid for with.

 

PAYMENT BY PAYPAL

Please select "PayPal" as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.

 

 

SECURITY

Digital security systems ensure the encrypted transmission of your personal data. Furthermore, technical measures protect our website against damages, destruction or unauthorized access.

 

SSL TECHNOLOGY

A safe SSL connection (Secure Socket Layer) provides for the safe transmission of your personal data, including credit card and account information. The encrypted data is only deciphered when used by the payment system.

 

3-D-SECURE PROCESS

3-D Secure Programs are security systems that have been developed by Visa and Mastercard to ensure that only the registered card holder and the registered online retailer are involved in the transaction. If you are a member of the 3-D Secure Program, a pop-up will appear on your screen asking you to enter your password when making a purchase online. This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected). Transactions can only be made by entering the correct password. Please contact your bank for more information and to inquire whether your credit card is registered for a 3-D Secure Program.